Terms and policies

Who we are

Spooky Blooms is a small, seasonal Halloween flower service run from Malaysia. We are not a flower shop and we don't have a storefront. We're an online ordering service: we design the Halloween bouquets, take your order on WhatsApp and handle payment and customer care.

Independent partner florists in Kuala Lumpur and Selangor make each bouquet by hand and deliver it for us. We choose these florists carefully and agree the design, flowers and price with them up front. When you order from us, we're responsible for your order, not the florist, so if anything goes wrong, you talk to us and we sort it out.

Spooky Blooms is a Halloween 2026 pilot, so orders are only open for a short season (last orders 30 October).

Orders and payment

• You order by messaging us on WhatsApp. We confirm the bouquet, price, delivery date, recipient details and card message in the chat.
• You pay the full amount upfront by DuitNow QR or bank transfer. Your order is confirmed only once your payment arrives. Until then, we can't hold a bouquet or a delivery slot for you.
• Prices are in Malaysian Ringgit (RM). The price we confirm in the chat is the price you pay. The delivery fee, if any, is shown in the chat before you pay.
• Places on popular dates are limited. If we can't take your order for the date you want, we'll tell you before you pay.

Bouquets and photos

• Each bouquet is made by hand from fresh flowers, so yours will follow the same colours, style and wrapping as the photo, but it won't be an exact copy.
• If a particular flower isn't available, the florist may swap it for one of similar colour, style and value. If it's a big change, we'll ask you first.
• We send you a photo of your bouquet before it leaves for delivery, and another once it's been delivered.

Delivery

• We deliver within Kuala Lumpur and Selangor. If you're unsure about an address, ask us before you pay.
• We'll agree a delivery window with you (morning or afternoon). Exact times can't be guaranteed because of traffic and weather.
• Please make sure the recipient's name, address and phone number are correct. If nobody is available, the driver may leave the bouquet with a guard, reception or a neighbour, or call the recipient to arrange it.
• If delivery fails because of wrong details or because the recipient can't be reached, a second delivery may cost extra, and we can't offer a refund.

Changes, cancellations and refunds

• Changes: you can change the card message, address or delivery date up to 2 days before delivery, as long as the new date is still open.
• Cancelling: if you cancel at least 2 days before delivery, we'll refund you in full. After that, the florist has usually bought the flowers and started work, so we can't refund you.
• If something goes wrong: if your bouquet arrives damaged, clearly different from what you ordered, or very late, message us within 24 hours of delivery with a photo. We'll replace the bouquet or give you a full or partial refund, depending on what happened.
• If we can't deliver: if we or the florist can't fulfil your order, we'll refund you in full.
• Refunds go back by bank transfer, normally within 7 working days.

Fresh flowers don't last forever. Once a bouquet has been delivered in good condition, we can't refund you because the flowers wilt over the following days. Keep them in clean water, out of direct sun, to make them last.

Privacy

We only collect what we need to deliver your order: your name and WhatsApp number, the recipient's name, address and phone number, the card message, and your payment record.

• We use these details only to make, deliver and support your order.
• We share the recipient's details and card message only with the partner florist making the delivery. We never sell your details or share them with anyone else.
• We may message you about future seasonal collections (for example Christmas or Valentine's Day). Just tell us if you don't want that, and we'll stop.
• We keep order details only as long as we need them for the order, refunds and our records. You can ask us at any time to see, correct or delete your details.
• This website doesn't use advertising or tracking cookies. If you came from one of our Instagram ads, Meta may record that you tapped the ad, under Meta's own privacy policy.

We handle personal data in line with Malaysia's Personal Data Protection Act 2010.

Contact

For any question, change, complaint or privacy request, message us on WhatsApp. We usually reply the same day.

Message us on WhatsApp

We may update these terms. The version on this page when you place your order is the one that applies to that order.